Refund Policy

Last updated: 20 October 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

14-day money-back guarantee

If you are not happy with Yotei, you can ask for a full refund of your first subscription payment within 14 days of buying it. No reason is needed.

Renewals and later requests

Subscriptions renew automatically. If you were charged for a renewal you did not intend, contact us within 14 days of the charge and we will review it in good faith. After that, refunds are at our discretion unless the law gives you a right to one.

Cancelling

You can cancel at any time using the link in your Paddle receipt email. Cancelling stops future charges; you keep paid features until the end of the period you already paid for. Cancelling does not by itself refund the current period.

How to ask for a refund

• Use the "Manage subscription" or help link in your Paddle receipt, or contact Paddle directly through paddle.com/help.
• Or email us at support@yotei.win with the email used to buy.

Approved refunds are returned to the original payment method by Paddle, usually within a few business days. Your statutory consumer rights, including any right of withdrawal where it applies, are not affected by this policy.

Language

The English version of this Refund Policy is the original and the only legally binding text. Versions in other languages are provided as courtesy translations only, to help you read it. If a translation differs from the English version, or if its meaning is unclear, the English version prevails.